Privacy policy
Last updated: August 5, 2026
Maison Avenor operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized experience (the “Services”). Maison Avenor is powered by Shopify, which enables us to provide the Services.
This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described herein.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot identify you or reasonably be linked to you.
Depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information:
• Contact details: your name, address, billing address, shipping address, telephone number and email address.
• Financial information: credit card, debit card and bank account details, payment information, transaction details, payment method and payment confirmation.
• Account information: your username, password, security questions, preferences and settings.
• Transaction information: items you view, place in your cart, add to your wish list, purchase, return, exchange or cancel, as well as your previous transactions.
• Communications with us: information you provide when communicating with Maison Avenor, including customer service enquiries.
• Device information: information about your device, browser, network connection, IP address and other unique identifiers.
• Usage information: information about how and when you access, use or interact with the Services.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
• Directly from you when you access or use the Services, create an account, communicate with us or otherwise provide us with your personal information.
• Automatically through the Services, including from your device and through cookies and similar technologies.
• From service providers that collect or process personal information on our behalf.
• From our partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or use the Services, we may use your personal information to:
• provide, personalize and improve our Services;
• process your requests, transactions and payments;
• communicate with you and respond to your enquiries;
• provide customer service;
• maintain the security of our Services and prevent fraud;
• send marketing or promotional communications where permitted;
• comply with applicable legal and regulatory obligations.
HOW WE DISCLOSE PERSONAL INFORMATION
- In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.
- This may include Shopify, service providers and other third parties providing services on our behalf, such as IT services, payment processing, data analytics, customer service and cloud storage.
- With business and marketing partners to provide services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that we do not share information about you for the purpose of showing you targeted advertisements and marketing based on your online activity with different merchants and websites. You may exercise your rights to opt out of these uses here.
- We may also disclose information where you have instructed or authorized us to do so, or where disclosure is necessary to comply with applicable legal obligations or protect our rights and those of our users or third parties.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve them.
Information you submit through the Services may be transmitted to and shared with Shopify and with third parties that may be located in countries other than your country of residence, where necessary to provide and improve the Services.
In addition, in order to protect, develop and improve our business, we may use certain enhanced Shopify features that incorporate data and information from your interactions with our Store, other merchants and Shopify.
In these circumstances, Shopify is responsible for processing your personal information, including responding to requests relating to the exercise of your rights concerning the use of your personal information for these purposes.
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites or other online platforms operated by third parties.
If you follow a link to a website that is not affiliated with Maison Avenor or that we do not control, we recommend that you review its privacy and security policies and its terms and conditions.
We are not responsible for the privacy, security, accuracy or reliability of third-party websites.
CHILDREN’S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction.
If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us to request its deletion.
SECURITY AND RETENTION OF YOUR INFORMATION
No security measure is completely infallible, and we cannot guarantee absolute security.
Information transmitted to us may not be secure while in transit. We therefore recommend that you do not use unsecured channels to communicate sensitive or confidential information.
The length of time we retain your personal information depends on various factors, including whether the information is required to provide the Services, manage your account, comply with our legal obligations, resolve disputes or enforce our agreements and policies.
YOUR RIGHTS AND CHOICES
Depending on where you reside, you may have certain rights regarding your personal information, including:
• Right of access: you may request access to the personal information we hold about you.
• Right to deletion: you may request the deletion of personal information we hold about you.
• Right to correction: you may request the correction of inaccurate personal information.
• Right to data portability: in certain circumstances, you may request a copy of your personal information or request that it be transferred to a third party.
• Right to object to or restrict processing: where applicable, you may request that we stop or restrict certain processing of your personal information.
• Withdrawal of consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.
You may also unsubscribe from promotional emails at any time by using the unsubscribe option included in our communications.
We may continue to send you non-promotional communications relating to your requests, transactions or our contractual relationship with you.
COMPLAINTS
If you have a complaint regarding the way we process your personal information, please contact us using the contact details provided below.
Depending on where you reside, you may also have the right to lodge a complaint with the competent data protection authority.
INTERNATIONAL TRANSFERS
Your personal information may be transferred, stored and processed outside your country of residence.
Where personal information is transferred outside the European Economic Area or the United Kingdom, appropriate safeguards will be used in accordance with applicable data protection legislation.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.
The revised Privacy Policy will be published on this website and the “Last updated” date will be amended accordingly.
CONTACT
If you have any questions about this Privacy Policy, our privacy practices or wish to exercise any of your rights, you may contact us at:
Maison Avenor
12 rue Jean Monnet
11000 Carcassonne
France
Email: reservation@maison-avenor.com
For the purposes of applicable data protection legislation, Maison Avenor is the controller of your personal information.