Terms of sale
MAISON AVENOR
12 Rue Jean Monnet
11000 Carcassonne
France
SIRET Number: 107 401 317 00014
RCS Carcassonne: 107 401 317
Intra-Community VAT Number: FR33 107 401 317
NAF Code: 4932Z
GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale (hereinafter the “Terms and Conditions”) are entered into between MAISON AVENOR and any person (hereinafter the “Client”) wishing to book a private chauffeur service for themselves or for third parties whom they represent.
Any booking of a service implies full and unconditional acceptance of these Terms and Conditions. No specific or general terms issued by the Client may prevail over these Terms and Conditions unless expressly accepted in writing beforehand by MAISON AVENOR.
MAISON AVENOR reserves the right to amend these Terms and Conditions at any time. The applicable Terms and Conditions are those in force on the date of the booking.
ARTICLE 1: BOOKING
Booking procedure
The Client must be of legal age and have full legal capacity to enter into a contract. Bookings may be made via:
• Telephone or SMS: 06.34.60.09.68
• Email: reservation@maison-avenor.com
A booking request made by telephone must be confirmed in writing. The request must include the following information:
• Date, time and pick-up location.
• Final destination and any intermediate stops.
• Number of passengers, including any mobility restrictions.
• Number and size of luggage items.
• Telephone contact details of the lead Passenger.
• Preferred vehicle model or category.
Quotation and confirmation
A quotation will be issued based on the information provided. Any subsequent modification may result in an adjustment to the price.
A booking is confirmed only upon receipt of the Client’s written acceptance of the quotation, at which point a contract is formed.
ARTICLE 2: PRICES AND PAYMENT
1. Prices
Prices are determined according to the distance, journey duration, traffic conditions and any additional services requested. They are communicated to the Client before the booking is confirmed.
2. Payment
Payment may be made by bank card, cash or any other payment method accepted by Maison Avenor.
3. Cancellation
In the event of cancellation by the Client:
• More than 72 hours before the service: full refund.
• Between 72 and 24 hours before the service: 50% of the booking amount will be retained.
• Less than 24 hours before the service: the full amount of the service remains payable.
• No-show: the full amount of the service remains payable.
For business Clients, late payment will result in statutory late-payment penalties and a fixed recovery charge of €40.
ARTICLE 3: CONDITIONS OF SERVICE
Drivers hold a valid professional VTC driver card and comply with the applicable working-time requirements (14 hours per day, with 10 consecutive hours of rest).
The vehicle used complies with current safety standards and may be geolocated.
Luggage is transported under the responsibility of the Passengers. Luggage must be compatible with the capacity of the vehicle booked.
Oversized or special luggage must be declared at the time of booking.
ARTICLE 4: DELAYS
Driver delay
In the event of a delay, the Client will be informed immediately. If the service cannot be provided, an alternative solution will be offered or compensation may be considered.
Client delay
Waiting time is complimentary for:
• 15 minutes for pick-ups from a private or business address;
• 15 minutes for train station pick-ups;
• 60 minutes for airport pick-ups, calculated from the aircraft’s landing time.
Beyond these periods, any additional waiting time will be charged in 15-minute increments.
ARTICLE 5: COMMITMENTS AND LIABILITY
Maison Avenor guarantees that its services comply with applicable legal and professional standards.
Liability is limited in the following circumstances:
• Delays caused by unforeseeable traffic conditions or events of force majeure.
• Maison Avenor cannot be held liable for personal belongings left in the vehicle after completion of the service.
ARTICLE 6: DAMAGE TO THE VEHICLE
The Client is responsible for any damage, soiling or deterioration caused to the vehicle by the Client or any accompanying passenger during the service.
The costs of cleaning, restoration or repair, as well as any costs resulting from the vehicle being temporarily unavailable, may be charged to the Client upon presentation of the relevant supporting documents.
ARTICLE 7: PERSONAL DATA
In accordance with the General Data Protection Regulation (GDPR), Maison Avenor collects and processes its Clients’ personal data solely for the purposes of managing bookings, providing the requested services and, unless the Client objects, commercial communications.
Personal data is retained for the period necessary for the purposes for which it was collected.
The Client has the right to access, rectify, erase, restrict the processing of, object to the processing of, and request the portability of their personal data. These rights may be exercised by contacting Maison Avenor.
ARTICLE 8: GOVERNING LAW AND DISPUTES
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute involving a consumer Client, the jurisdiction rules provided for under the French Consumer Code and other applicable legal provisions shall apply.
In the event of a dispute involving a business Client, including a business Client established outside France, and failing an amicable settlement, the courts within the jurisdiction of the Carcassonne Court of Appeal shall have exclusive jurisdiction, including in cases involving multiple defendants or third-party proceedings, unless otherwise required by mandatory legal provisions.
ARTICLE 9: EFFECTIVE DATE AND ACCEPTANCE OF THE TERMS AND CONDITIONS
1. Effective date
These General Terms and Conditions of Sale shall take effect on July 9, 2026.
Any amendment to these Terms and Conditions will be published and notified through the usual communication channels and will take effect on the date specified.
2. Prior acceptance
The Client acknowledges having read and accepted these General Terms and Conditions of Sale before confirmation of their booking.